FAQ
Frequently Asked Questions | I Love Books
Orders & Shipping
Q: How can I place an order?
A: You can browse our products on the Shop page and simply click on the item you like, select your size and quantity, and then proceed to checkout. We accept major credit cards, PayPal, and other secure payment methods.
Q: Where do you ship?
A: We ship internationally! Shipping costs and delivery times vary depending on your location, but we strive to get your order to you as quickly as possible. During checkout, you’ll be able to see the estimated shipping time for your region.
Q: How long does shipping take?
A: Orders typically ship within 3-5 business days. Delivery times depend on your location:
- U.S.: 5-10 business days
- International: 10-20 business days
Q: Can I track my order?
A: Yes! Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package’s journey to your doorstep.
Products
Q: What types of products do you sell?
A: We sell a variety of merchandise, including tees, totes, backpacks, hoodies, and hats—all designed to celebrate a love for books. Our products come in multiple designs, colors, and eventually in several languages to resonate with book lovers from all over the world.
Q: Are your products available in different sizes?
A: Yes! Our apparel comes in a wide range of sizes. Check each product page for specific sizing options. If you’re unsure which size is best, our size chart is available to help guide you.
Q: Do you offer limited-edition designs?
A: Yes! We frequently collaborate with artists and authors to create exclusive, limited-edition designs. Keep an eye on our shop for these special releases!
Booksgiving
Q: What is Booksgiving?
A: Booksgiving is our tradition of giving back by donating books to children in need. A portion of every purchase helps fund this effort, and together we aim to share the love of reading with communities worldwide.
Q: How can I participate in Booksgiving?
A: By simply purchasing from I Love Books, you’re already contributing to Booksgiving! If you want to take it a step further, follow our social media for Booksgiving events and campaigns where you can donate or get involved directly.
Q: Can I donate books directly?
A: Currently, Booksgiving works through a portion of our profits, but we plan to expand ways for you to donate books in the future. Stay tuned for updates!
Returns & Exchanges
Q: What is your return policy?
A: We want you to love your I Love Books merch! If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Items must be in original condition with tags attached. Please visit our Returns Page for more details and instructions on how to process your return.
Q: Can I exchange an item?
A: Yes, we offer exchanges for different sizes or styles, depending on availability. Please initiate an exchange request through our Returns Page, and we’ll assist you with the process.
Q: Do you offer refunds?
A: Yes, we offer refunds on items that are returned in their original condition within 30 days. Please allow up to 10 business days for your refund to process once we’ve received the returned item.
Account & Payments
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to save shipping details for future orders and track your purchases easily.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment methods like Apple Pay and Google Pay.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption to ensure that your payment information is processed securely. We do not store your credit card details after the transaction is complete.
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